Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at contact@tefano.com or send us a message on our social media pages.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
United States: 7-12 business days
Canada: 7-12 business days
United Kingdom: 7-12 business days
Europe: 7-12 business days
Australia: 7-12 business days
New Zealand: 7-12 business days
Other countries: 7-12 business days.
Orders are processed and shipped out within 1-2 business days (Monday – Friday). We do not ship out on Sundays. In peak periods please allow for up to 3 business days for dispatch.
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number. If you haven’t received one or if the tracking number doesn’t work, contact our customer support channels and we’ll gladly assist you. For more information, please send us an email at contact@tefano.com
Tefano is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbours in case someone has accepted the package on your behalf or it was misdelivered.
We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. E-mail us at contact@tefano.com with the reply of your local courier so that we can assist you further.
Tefano is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
Contact Us:
E-mail: contact@tefano.com
Hours Of Operation: Monday - Friday, 9am - 4pm EST.
